Privacy Policy

RowCroatia™ is a travel experience company based in Zagreb, Croatia, offering premium rowing experiences along the Croatian Adriatic coast. For the purposes of data protection law, RowCroatia is the data controller responsible for your personal information.

Contact: info@rowcroatia.org

We may collect the following categories of personal data:

• —Contact information — name, email address, and phone number provided via our inquiry form or direct email.
• —Booking information — rowing experience level, group size, preferred dates, dietary requirements, and medical disclosures provided during the booking process.
• —Communications — records of emails, messages, or calls between you and our team.
• —Usage data — anonymous analytics data about how visitors interact with this website (page views, session duration). No personally identifiable information is collected at this stage.

We use your personal data for the following purposes:

• —To respond to inquiries and provide information about our experiences.
• —To process and manage bookings, including collecting deposits and final payments.
• —To communicate pre-trip logistics, itinerary details, and post-trip follow-up.
• —To comply with legal obligations, including insurance and liability documentation.
• —To improve our website and services through anonymous analytics.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

If you are located in the European Economic Area (EEA), we process your personal data on the following legal bases:

• —Contract performance — processing necessary to fulfil your booking and deliver the Tour.
• —Legitimate interests — responding to inquiries and improving our services.
• —Legal obligation — retaining records required by Croatian and EU law.
• —Consent — where you have explicitly opted in to receive marketing communications.

We use the following third-party services that may process your data:

• —Calendly — used for scheduling calls. When you book a call through our site, Calendly collects your name and email address. Calendly's privacy policy applies to data processed through their platform.
• —Google (Gmail) — used for email communications. Emails sent to info@rowcroatia.org are processed by Google.
• —Payment processors — payment information is handled directly by our payment provider and is not stored by RowCroatia.

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Booking and financial records are retained for a minimum of seven years in accordance with Croatian tax and commercial law. Inquiry data from non-bookers is deleted within 12 months of last contact.

Depending on your location, you may have the following rights regarding your personal data:

• —Access — request a copy of the personal data we hold about you.
• —Rectification — request correction of inaccurate or incomplete data.
• —Erasure — request deletion of your data, subject to legal retention obligations.
• —Restriction — request that we limit how we use your data.
• —Portability — request your data in a structured, machine-readable format.
• —Objection — object to processing based on legitimate interests.
• —Withdrawal of consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at info@rowcroatia.org. We will respond within 30 days.

This website uses minimal cookies. We do not use advertising cookies or cross-site tracking. Anonymous analytics may use a first-party cookie to distinguish unique sessions. You can disable cookies in your browser settings without affecting your ability to use this website.

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.

For any questions, concerns, or requests relating to this Privacy Policy, please contact: info@rowcroatia.org — RowCroatia™, Zagreb, Croatia.